JH

I followed Dr. Janelle Luk from New Hope to Neway, because the attention and personalized care she given me.
I tried numerous infertility centers in NYC before going back to Dr. Luk and none of the other doctors demonstrated the same level of attention.
Dr. Luk is knowledgeable but also completely down to earth, approachable and compassion.
I am lucky to have Dr. Luk as my doctor, again! I highly recommend Dr. Luk to those that need fertility services.
-JH

DD

Accommodating. Pleasant. Much less of a zoo and much more sensitive to the patients personal / emotional needs than all of the more well known “high end” and WAY more impersonal IVF docs in NYC.

Compared to RMA, this place is a dream. And they actually remember your a person. And you can reach them on the phone. And did I mention they remember. You’re a person? And that they are the only IVF clinic that hasn’t significantly botched a cycle such that it had to be cancelled in New York?

Wait times are reasonable. The nurses are dolls. If you’re waiting on labs & they’ve not called, if you call them , they just get on for you.
Have you tried the phone tree at Rma ? You’ll age out of fertility waiting for someone to pick up!
-DD

CT

My wife and I went to see Dr. Luk after trying many different fertility centers.  I have to say Dr. Luk is one of the best doctors I have ever met.  My wife and I would not be able to go through this journey without her.   She has wonderful bedside manners and was very understanding about the difficulties we had.   She is very knowledgeable in her field and was able to provide many alternative fertility treatments.  All the supporting staff was very patient with all the questions we had. We are very grateful to Dr. Luk and the Neway fertility center.
-CT

KF

I met Dr. Luk after having a negative 8 month experience with another fertility center and also had appointments with NYU & Cornell, however i never went to them.  After meeting Dr. Luk, I immediately knew she was MY doctor.  After a first failed attempt at IUI (3X) and IVF (1X) i knew i needed a 1:1 experience.  Not only was Dr. Luk phenomenal but Neway really caters to the NYC working woman.  They have very early hours so i can discreetly attend my appointments and never have to be late or miss work, starting at 7:30A.  They are quick and efficient, all while having genuine smiles on their faces.  The nursing staff, especially Molly, Juany and Young, are so nice, generous with their time, gentle in their touch and make you feel at home.  After i ‘graduated’ to the OBGYN once i was successfully pregnant, i really MISSED going to Neway and seeing all of their faces.  Another thing to note is that they offer such an unprecedented list of options for treatment that allow you to be financially mindful, have a choice as to the level of invasive procedure you are willing to do and introduced IVM to the market.  IVM is what got me pregnant and i cannot wait for more women to have a positive experience like i did.

I  LOVE DR. LUK if you couldn’t tell already and my husband’s feelings are mutual!
-KF

NT

Amazing facility both Dr. Luk and Dr. Nejat are good and great doctors…. I was a patient of Dr. Luk and even though i was in for a traditional IVF, Dr. Luk suggested me to go for a mini-IVF…and it worked, Dr. Luk did my egg retrieval and Dr. Nejat my egg transfer. They specially opened their offices on a Sunday to do our egg transfer, only for us!!!!  And guess what . Im Pregnant the first time after 4 years of trying!!!

Both have God gifted skills and expertise…!!!  I had gone to RMA-NY, NYU Fertility , CNY Fertility, and got nothing but just forcing us to a conventional IVF !! But this was the best my final destination  , both for money and service / treatment given to us!!! Both are kind heart’d, will work with you, hear your problems/concerns and will even share their personal number if you have any problems!!!  In addition, kudos to all the nurses we met, Rose/Juany/Dee/ Rachel, Qing and few more… they all were amazing!!! Highly recommend!!!!

-NT

JTN

I originally considered going to a different clinic, but after reading so many positive reviews on healthgrades about Dr. Janelle Luk, I decided to give her a try . I am so glad I went with my intuition! Dr. Luk is perhaps the most compassionate Reproductive Endocrinologists I have met. She truly understands the needs of patients. I’ve come across many infertility specialists who are just money hungry, and they seem almost desensitized to the emotional effects that infertility has on a woman . They do not spend enough time with their patients. They treat their business like a factory. Dr. Luk provides a completely different experience. Her concerns for her patients and enthusiam for her work really sets her apart from other physicians. On top of it all, I really appreciate her sense of humor, because I am tired of talking to monotonic doctors. It’s very difficult to find a doctor that hasn’t lost sight of why they chose a career in medicine, and I’ve certainly been blessed to have met  Dr. Luk.

-JTN

Mrs. B

It’s easy to feel like you’re just a number in a lot of fertility clinics in NYC, but at Neway Fertility my experience was the exact opposite. The doctors, nurses and front desk staff are all top notch.

Dr. Nejat is extremely knowledgeable, talented and has wonderful bedside manner. Throughout my treatment, any time I had a question or concern he would get back to me quickly, which I really appreciated. He is one of the best doctors I have ever met, someone who really loves what he does and loves helping his patients. I trust him wholeheartedly.

Because of the excellent care I received at Neway  I’m now pregnant and my husband and I couldn’t be more grateful.

-Mrs. B

AF

I had a wonderful experience at Neway Fertility with Dr Nejat. He was attentive, sensitive, knowledgeable and personable.

He represents a rare new wave of health care professionals who really understands how to walk the delicate modern line between personal and professional, which is no small feat in the field of infertility where emotions and tensions can run high, and expectations must be managed extremely carefully. He handles it all with the control and finesse of a doctor who’s been practicing for many decades; it’s a real gift.

We’re expecting a baby boy this summer and are so grateful to Dr Nejat and his fantastic team of nurses.

-AF

BE

The journey through fertility treatment can be an emotional (and physical) roller-coaster, mixing high hopes, dreams and expectations with crushing heartbreak, frustration and fear. While everyone’s experience is different or of varying degrees, it was certainly mine.

I first saw Dr Jesse Hade in January 2014, it took a few months to begin the IVF process due to testing etc… We were fairly green about the whole process and weirdly get nervous around medical professionals, so really didn’t ask many questions (or the right ones) and we bumbled our way through. I think maybe we were not as informed as we could have been. Anyway, we went through a couple of IFV cycles without much success. By the time the 3rd cycle was beginning, Neway was going through some fairly major changes. Dr Edward Nejat and Dr Janelle Luk appeared on the scene and for a while I was not sure who I would get on any given day. And the nursing staff started changing all over the place. I imagine it would have been fairly disruptive for some, but for me, it gave me a chance to experience different doctors approaches. Eventually I learned Dr Hade was leaving. And Dr Nejat took over my treatment. And this is where my review and rating begins.

Dr Nejat was sensitive, empathetic and attentive to my needs. He spent time with me to allow me the chance to ask questions, he really seemed to care and want us to be able to be parents as much as we did. It was no longer the nurses calling us to tell us a cycle had failed or our HGC levels were in the low positive range, Dr Nejat did this himself. He would also, call to check in along the way. Eventually, we opted for a fifth and final treatment, I was emotionally frail and was ready to move on to egg donation. Dr Nejat suggested they could try a mild stimulation for this one, so I agreed, thinking that way we could say we tried everything. And guess what? It worked! We are currently preparing for the birth of our little boy this Autumn.

Dr Nejat seemed overjoyed for us. I naturally was sceptical about the viability of the pregnancy, but his best advice was to live in the moment. I am incredibly grateful to have worked with him throughout the last couple of cycles.

I can not forget Dr Luk,–we had her on and off during the last process due to vacation days or weekend shift schedules–she always made us laugh, she is like a human whirlwind. Always extremely informative and competent. She stayed late one night after convincing me to come in for her to check on everything when I thought I had lost the baby early on, while Dr Nejat was on vacation. Thank goodness I was wrong.

As for the clinic, there were some bumpy times during my experience, simply due to the transition of doctors. I think they could have been more informative about the changes at a higher level rather than letting news trickle down through doctors (or not). A simple email newsletter would have helped. The changes were not bad by any sense, I believe the clinic should have celebrated them. I also think it would be wonderful if they had some sort of group therapy sessions available to their patients (I know their current location is too small for this) as I believe sharing experiences is good for all. You get so caught up in yourself and your own issues during treatment, compassion and empathy for others could help relieve this and take some pressure off.

Anyway, this ended up more of a diary entry than a review, but I wish anyone going through treatment the best of luck. I hope this entry helps you know you are not alone. I thoroughly recommend Dr Nejat and Dr Luk and Neway Fertility. Never give up.

-BE